Modes of Delivery

At Hollyhoque, we offer 4 modes of delivery in respect of your orders:

1. Normal Mail
2. Registered Mail
3. Self Collection
4. Mass Meetup

1. Normal Mail

You will receive your parcel within 1 to 3 working days (excluding weekends and public holidays) from the date your parcel is despatched. However, there could be possible delays at SingPost’s end due to unforeseen circumstances. Do note that if you opt for normal mail, Hollyhoque will not be held responsible for any lost mails. On our part, to minimise the risk of lost mails, all parcels are stamped with our return address before despatch.

For SingPost, you can enquire about your lost mails here or call them at 1605 (local) or +65 6841 2000 (overseas).

In the unfortunate event that your parcel is misplaced, it is up to our sole discretion and goodwill to offer you the same item(s) at fractions of their original prices.

2. Registered Mail

Registered mail requires an additional charge of SGD2.24. This is our recommended mode of delivery. You will receive your parcel within 2 working days (excluding weekends and public holidays) from the date your parcel is despatched.  However, there could be possible delays at SingPost’s end due to unforeseen circumstances.

After your parcel has been despatched, you may email us for it’s tracking number. A tracking number, or registered article number (RA#), allows you to check the status of the parcel with SingPost. The status of your parcel can be tracked here.

3. Self Collection

Self Collection is available at Upper Thomson Road, subjected to a day/date and time to our convenience.

4. Mass Meetup

Mass Meetup is available at our designated location, but is only conducted on an ad hoc basis.

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Comments

  1. redhotchillipepper7 says:

    hey babe,

    i have too left a comment on lj and sent an email regarding the order for structured block dress in white/dustypink and the cream princess puffed sleeves top. 🙂 Do let me know about the invoice ya.
    if the items are not available, are they available in alternate colours? 😀

    *screened*

    thx!

  2. theaddicts says:

    hey sheila! have sent you an email and left a comment on the LJ regarding the items i want. do send me invoice asap and reply my enquiries kay!

    thanks (:

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